Short answer
Report it to the Commission for the Investigation of Abuse of Authority (CIAA). Call the hotline 107 or the toll-free 1660-01-22233, message 9863333191 on Viber or by SMS, email ujuri@ciaa.gov.np or use the online complaint form at ciaa.gov.np. You can also go to the CIAA office in Tangal, Kathmandu, or one of its regional offices. Include who asked for the bribe, where, when, how much and any evidence.
The details
How to reach the CIAA
| Channel | Details |
|---|---|
| Hotline | 107 |
| Toll-free | 1660-01-22233 |
| Viber or SMS | 9863333191 |
| ujuri@ciaa.gov.np | |
| Online | ciaa.gov.np/online-complaint |
| In person | The CIAA office in Tangal, Kathmandu or a regional office |
What to include
- Who: the official's name, post or desk and the office.
- What: what was asked for or done, and what it was for.
- When and where: date, time and place.
- Evidence: receipts, messages, call records, recordings or witnesses, if you have them.
The more specific the complaint, the easier it is for investigators to act on it.
Common problems
An official asked me for money to process my file.
Don't pay if you can avoid it. Note the officer's name or desk, the office, date and time and exactly what was said. Report it to the CIAA as soon as you can, while details are fresh.
It's the private sector, not a government office.
The CIAA deals with public officials and public institutions. Fraud by a private company or person is a police matter.
I'm worried about being identified.
Ask the CIAA how your details will be handled when you file. You can describe what happened without making yourself the only possible source, but a complaint with specific facts is far more likely to be investigated.
It's poor service, not a bribe.
Use Hello Sarkar on 1111 for delays, refusals and rude staff.
Real experiences
Been through this recently? Tell the next person which office you went to and what they asked for. Reports are published as community notes, apart from the official information.
Share your experienceSources
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